Read the latest: Annual moderation for 2020, identifying plagiarism and more
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We hope you'll find this issue valuable to your role as an assessor
  • Your Annual Moderation for 2020
  • Share the load
  • We are here to assist you
  • Ensuring that important information reaches you
  • How to navigate the Careerforce learning guides to identify plagiarism
  • NZQA Level Descriptors
  • Literacy and Numeracy - Oral Assessment techniques
  • Certificate of Completion pads
Your Annual Moderation for 2020
Moderation is one of the ways Careerforce maintains a consistent high quality level of assessment.

All Careerforce Assessors are required to go through an annual registration review.  Part of this review is to ensure that each assessor successfully participates in annual moderation.

We require three assessment samples for moderation each year. Please select three samples of an individual unit standard identified in the five year moderation plan (located here) that you have assessed this year. If you are unable to submit samples from the plan, any three samples that you have assessed in 2020 can be accepted. If you are submitting integrated assessment material that your organisation has developed, please send the whole assessment. Don't try to separate out individual unit standards. Please complete the Moderation Cover Sheet (located here) when you have selected your samples.  Our moderation team will be requesting additional random samples throughout the year.

The peer moderation workshop schedule for 2020 is listed on our website (here). This schedule will be updated as workshops are added throughout the year. Please register for one in your area.  Alternatively, moderation can be completed by post or email.  If this is your preference, please either email your moderation samples to or post to:
    Level 1, 189 Willis Street
    Wellington 6140
    Attn: National Moderators
      Aka Toi Moderation
      When sending Aka Toi assessments for moderation, please do the following:

      1. Make sure that the assessment is completed with all attachments and evidence uploaded.
      2. Enter "Aka Toi Moderation" in the subject line of an email.
      3. Provide Trainee name/s and unit standard numbers/module names in the text of the email
      4. Give us your full name, e.g. John Smith (not just John) and your assessor number.
      5. Send to
      Share the load
      Careerforce offers training for new assessors throughout the year.  All new assessor applicants must attend a 2-day IAT (Initial Assessor Training) course once their Careerforce Registered Assessor Application has been approved. If your organisation wishes to have an additional assessor trained, please contact your local Careerforce Workplace Advisor to discuss.

      • The assessor registration flowchart outlining the steps you will need to follow to achieve Careerforce assessor registration can be found here.
      • The Careerforce Registered Assessor Application can be found here.
      • The IAT schedule for 2020 can be found here.
      We are here to assist you
      If you want some help with the assessment process, training or using observers, different types of evidence, understanding the assessments, or any other assessment issues, please:

      1. Enter "Request for assessor support" in the subject line of an email.
      2. Give us your full name, e.g. John Smith (not just John) and your assessor number.
      3. Give us your most convenient phone contact details so a Learning Engagement Advisor can ring you.
      4. Tell us what you need help with, so we can get the right person to contact you.
      5. Send to

      Ensuring that important information reaches you
      Please let us know if your contact details have changed (address, mobile phone number, email address etc).  We can then  update our records and ensure that important information reaches you promptly.

      Please contact us at:

      How to navigate the Careerforce learning guides to identify plagiarism
      This is for the Learning Guides you have open on your computer as Word documents.
      (It is not the same for PDFs).
      1. Open the Word document of the learning guide.
      2. On the ribbon above the pages, choose the Home tab and then small magnifying glass icon on the far-right side – Find.

      3. A Navigation pane will open on the left side of the page
      4. In the search bar, type in the words or sentences you think are copied and it will provide a list of where those words are found in the guide.
      5. You can then click anywhere on the list and go straight to the relevant page in the guide to check.

      Click on the two images below to see a bigger version

        NZQA Level Descriptors
        Each unit standard on the New Zealand Qualifications Framework (NZQF) is assigned a level. The level of a unit standard defines the depth of the skills, knowledge, and the responsibilities attached.

        In the Health and Wellbeing sectors there are selections of unit standards that help show this progression of skills and knowledge. Let’s take a look:

        Trainee: completing Level 2 qualification

        Level 2: 28517 Recognise and report risks and changes for a person

        Skills / Knowledge / Responsibilities: A learner’s responsibility is only to report the changes they have noticed according to organisational policies and procedures. The learner is supervised. The learner knows basic facts about the role, can apply standard processes for role, and recognises known solutions.

        Answers: Basic sentence structure

        Trainee: completing Level 3 qualification

        Level 3: 27459 Observe and respond to changes in a person

        Skills / Knowledge / Responsibilities: A learner’s responsibility and knowledge has increased; they observe changes over time that a supported person is experiencing and responds to those changes appropriately. The learner is under limited supervision. The learner knows some why's and how's of their role, observes and responds in more detail, and uses some initiative in unfamiliar situations.

        Answers: Several sentences or paragraphs.

        Trainee: completing Level 4 qualification

        Level 4: 23393 Apply a risk management plan for a person

        Skills / Knowledge / Responsibilities: A learner’s responsibility is higher still. They are now largely self-managing and may be responsible for some performance of other people within their organisation while applying this skill. The learner is able to quantify the why behind their actions with reference to established practice/theory.

        Answers: In-depth answers that clearly show knowledge of topics and their application within their role.

        NZQA has a resource that may help to unpack this further - available here.
        Literacy and Numeracy - Oral Assessment techniques
        When checking the results of the literacy and numeracy assessments, it’s important to remember that these assessments only indicate a small part of an adult’s learning capability. Trainees who score low on the literacy assessment, may struggle with reading and writing but are likely to have strong speaking and listening skills and this is how they learn best.  They will enjoy discussion-based, group learning sessions, or time with a coach / mentor to talk through the content of the learning modules and how they relate to their job.

        Oral assessments are also an option. Most smart phones have a voice recorder app.  If not, you can download one for free from the app store for iPhones, and for androids.

        To meet assessment requirements, oral assessments must be administered by the assessor only.  Mark the recording time on the assessment document next to each question (in case you wish to refer back to that part of the recording later).  Jot down the main points the trainee makes in their response, on the assessment document. Then move onto the next question and repeat.

        If you need to paraphrase a question to assist a trainee’s understanding, make sure you are not hinting at the answer.  Also, note down on the assessment document, that it is an oral assessment and you are writing on behalf of the trainee.  Then sign and date under this statement.

        The app allows you to name the voice file and email it to yourself as an attachment.  You can then store it in your trainee’s training file.  If the assessment is chosen for moderation, you can email the voice file and a copy of the paper assessment to the moderator.

        Please contact Cushla Wilson if you would like support with oral assessment techniques.

        Certificate of Completion pads
        Some time ago Careerforce produced pads used for the award of unit standards as a Certificate of Completion. These have been discontinued and should no longer be used. If you have any queries about the Certificate of Completion pads, please contact

        This newsletter is sent to all Careerforce registered assessors.  Archive copies can be downloaded from the Careerforce website.  Follow this link and scroll down to view and download archive newsletters:
        As always, we do appreciate all the support and guidance you give to your trainees. If you have any questions, please don't hesitate to contact us:
        Assessor Support:
        Moderation Support:


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